Frequently Asked Questions

Everything you need to know about shopping with Laura Canada.

What is the return policy for online orders?

We offer a 30-day return policy for most items. Products must be unworn, unwashed, and have all original tags attached. Final sale items cannot be returned.

How can I track my shipment?

Once your order has been dispatched, you will receive a confirmation email containing a Canada Post or FedEx tracking number to monitor your delivery status.

Do you offer free shipping?

We offer free standard shipping across Canada on all orders over a specified threshold, typically $150. For orders below this amount, a flat shipping fee applies.

Can I return an online purchase to a physical store?

Yes, you can return your online purchases to any Laura or Melanie Lyne store location within Canada. Please bring your original packing slip or digital invoice.

What payment methods do you accept?

We accept major credit cards including Visa, Mastercard, and American Express, as well as PayPal and Laura gift cards.

How do I determine my correct size?

Each product page features a detailed size guide. We offer a range of fits including Petite, Plus, and Plus Petite to ensure the perfect silhouette for every woman.